Refund Policy
Last Updated: January 2026
Thank you for choosing Eteamify a product of Nexiby LLC.
We want all customers to have a great experience using our software.
01 General Refund Terms
Refunds are available within 30 days of the initial subscription purchase for
customers who are not satisfied with the platform.
Refunds apply only to the first payment of a new subscription and not to future
renewals.
02 Non-Refundable Situations
We do not issue refunds in the following cases:
- × Subscription renewals or recurring payments
- × Account was actively used for exporting data in large volume
- × Try-and-refund behavior indicating refund abuse
- × Cancellation requests submitted after the 30-day window
- × Failure to cancel before renewal billing
Free trials and free plans are available for evaluation purposes.
03 Billing Cycle After Cancellation
Canceling a subscription stops future billing but does not automatically grant a
refund for the current billing period.
Users retain access to paid features until the end of the already-paid cycle, unless they request
earlier workspace closure.
04 Refund Process
To request a refund within the eligible period, the Workspace Owner must contact us at:
Please include:
• Workspace subdomain
• Account email
• Purchase receipt or last 4 digits of card (if requested)
Approved refunds are processed to the original payment method within 5–10 business days.
05 Third-Party Payment Fees
If third-party processors such as Stripe apply non-refundable transaction fees, those fees may be deducted from the refund amount.
06 Service Downtime & Technical Issues
Temporary downtime or performance issues do not make accounts eligible for refunds, but our support team will prioritize resolution.
07 Chargebacks
Chargebacks filed without contacting support first may result in:
- • Immediate workspace suspension
- • Permanent closure of the account depending on the situation
We encourage customers to reach out to us for help at any time.
08 Policy Changes
We may update this Refund Policy as needed. Continued use of Eteamify after updates constitutes acceptance of the revised policy.
Got a question about refunds?
We're real humans — reach out anytime, we usually reply in a few hours
Address
Nexiby LLC
30 N Gould St #53479
Sheridan, Wyoming 82801
USA